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Use reminder emails in Servv

Set up reminder emails in Servv so customers receive event or webinar reminders before the scheduled time.

Written by Support

Reminder emails help customers remember upcoming events, Zoom events, and webinars.

Enable reminders

  1. In Shopify admin, open Apps, then open Servv.

  2. Go to Services.

  3. Create or edit the event, Zoom event, or webinar.

  4. Review the Email notifications or reminder settings.

  5. Enable the reminder option if you want customers to receive reminders.

  6. Save the service.

When to use reminders

Use reminders for scheduled experiences where customers need to attend at a specific date and time.

Troubleshooting

If reminders are not received, confirm the customer email address, notification settings, scheduled date and time, and timezone.

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